pkr99 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by pkr99 ("pkr99", "we", "us", "our"), the operator of the online gaming platform accessible at pkr99.asia and its associated mobile applications. This Policy governs the collection, processing, storage, and disclosure of personal data provided by or collected from individuals ("you", "Player", "User") who access or use the pkr99 platform.

By registering an account with pkr99, you acknowledge that you have read, understood, and agreed to the data practices described in this Policy. This Policy should be read alongside the pkr99 Terms and Conditions, which together constitute the complete agreement governing your use of the pkr99 platform.

pkr99 is committed to protecting the privacy of all players — whether accessing from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, or anywhere else in Pakistan — in accordance with applicable data protection principles and our internal data governance standards.

2. Data We Collect

2.1 Registration Data

When you create a pkr99 account, we collect information necessary to establish and verify your identity, including: full legal name, date of birth, CNIC number, Pakistani mobile number, email address, and residential address. This information is required to comply with our know-your-customer (KYC) and anti-money-laundering (AML) obligations.

2.2 Financial Data

To facilitate deposits and withdrawals in Pakistani Rupees, pkr99 collects payment-related information including mobile wallet identifiers (JazzCash, Easypaisa), bank account details (HBL, UBL, Meezan Bank, Bank Alfalah), and transaction records. We do not store full card numbers or banking passwords on our servers.

2.3 Usage Data

pkr99 automatically collects data about how you interact with the platform, including: games played, bets placed, session durations, login timestamps, device type and operating system, browser type, IP address, and approximate geographic location derived from your IP address.

2.4 Communications Data

If you contact pkr99 support, we retain records of your communications including the content of support tickets, live chat transcripts, and emails. This data helps us resolve disputes, improve service quality, and maintain compliance records.

2.5 Responsible Gaming Data

Where you use pkr99's responsible gaming tools — such as deposit limits, self-exclusion, or loss limits — we record these preferences and the dates on which they were set or modified. This data is used exclusively to enforce your stated preferences and is not used for marketing purposes.

3. How We Use Your Data

pkr99 uses collected personal data for the following purposes:

• Account Management: To create, verify, maintain, and secure your pkr99 account and provide access to the platform.
• Transaction Processing: To process PKR deposits and withdrawals via your chosen payment method and maintain accurate financial records.
• Regulatory Compliance: To fulfil KYC, AML, and responsible gaming obligations as required by applicable regulations and our licensing conditions.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the pkr99 platform's performance and user experience.
• Security: To detect and prevent fraud, unauthorised access, money laundering, bonus abuse, and other prohibited activities.
• Customer Support: To respond to your enquiries, resolve disputes, and maintain support records.
• Marketing Communications: Where you have opted in, to send you relevant promotional offers, bonus notifications, and platform updates. You may opt out of marketing communications at any time.

4. Legal Basis for Processing

pkr99 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and pkr99, including account management and payment processing.
• Legal Obligation: Processing required to comply with AML, KYC, responsible gaming, and other applicable regulatory requirements.
• Legitimate Interests: Processing conducted for fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications, where you have given explicit prior consent. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.

5. Data Sharing & Disclosure

pkr99 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data in the following limited circumstances:

• Payment Processors: Your payment data is shared with relevant Pakistani payment providers (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah) solely to process your transactions.
• Game Providers: Game studios such as PG Soft, JILI, Evolution Gaming, and Pragmatic Play may receive limited technical data (e.g., player session tokens) to deliver their games through the pkr99 platform. These providers are contractually bound to handle data in accordance with applicable data protection standards.
• Regulatory Authorities: We will disclose personal data to licensing authorities, law enforcement, or financial intelligence units where required by law or regulatory obligation.
• Fraud Prevention: pkr99 may share data with industry fraud prevention databases to protect the platform and its players from abuse.
• Corporate Transactions: In the event of a merger, acquisition, or sale of assets, player data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

6. Cookies & Tracking Technologies

pkr99 uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies we use include:

• Essential Cookies: Required for the pkr99 platform to function correctly, including maintaining your login session and enabling secure transactions. These cannot be disabled.
• Analytics Cookies: Collect anonymised data about how players use pkr99 to help us identify performance issues and improve user experience.
• Preference Cookies: Remember your language, display, and responsible gaming settings so you do not need to re-enter them on each visit.

You may manage non-essential cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the pkr99 platform.

7. Data Retention

pkr99 retains your personal data for as long as your account remains active and for a minimum period thereafter as required by applicable regulations. In practice:

• Account and identity verification records are retained for a minimum of five years following account closure, in compliance with AML regulations.
• Transaction records are retained for a minimum of five years for financial compliance and dispute resolution purposes.
• Support communications are retained for three years following resolution of the relevant matter.
• Marketing preference records are retained until you withdraw consent or close your account, whichever is earlier.

Upon expiry of the applicable retention period, pkr99 will securely delete or anonymise your personal data.

8. Data Security

pkr99 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS encryption for all data transmitted between your device and the pkr99 platform.
• Encrypted storage of sensitive personal and financial data at rest.
• Access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular security assessments and penetration testing of the pkr99 platform infrastructure.
• Two-factor authentication options for player account access.

While pkr99 takes reasonable precautions to secure your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your pkr99 login credentials.

9. Your Privacy Rights

Subject to applicable law, you have the following rights with respect to your personal data held by pkr99:

• Right of Access: Request a copy of the personal data pkr99 holds about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data associated with your account.
• Right to Erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our regulatory retention obligations.
• Right to Restriction: Request that pkr99 restrict processing of your data in certain circumstances, such as where you contest its accuracy.
• Right to Object: Object to processing of your data for direct marketing purposes at any time.
• Right to Data Portability: Request a structured, machine-readable copy of personal data you have provided to pkr99.

To exercise any of these rights, please contact pkr99 support using the contact details provided in this Policy. We will respond to verified requests within 30 days.

10. Children's Privacy

pkr99 is strictly an adult platform. We do not knowingly collect personal data from individuals under 18 years of age. 18+ All players must confirm they are aged 18 or above during registration. Where pkr99 becomes aware that data belonging to a minor has been collected, that data will be deleted immediately and the associated account permanently closed. If you believe a minor has registered with pkr99, please contact our support team immediately.

11. International Data Transfers

pkr99's platform infrastructure and some of its third-party service providers may be located outside Pakistan. Where personal data is transferred internationally, pkr99 ensures that appropriate safeguards are in place — such as contractual data protection clauses — to protect the data to a standard equivalent to the protections afforded under this Policy. By using pkr99, you acknowledge that your data may be processed in jurisdictions outside Pakistan as part of delivering the platform's services.

12. Changes to This Privacy Policy

pkr99 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Material changes will be communicated to registered players via email or in-platform notification where practicable. Your continued use of pkr99 following the posting of a revised Policy constitutes acceptance of the updated terms.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or pkr99's handling of your personal data, please contact our support team at the email address listed in the footer of this page. Please include your registered account identifier and a clear description of your request. pkr99 will acknowledge privacy-related enquiries within 48 hours and aim to resolve them within 30 days.